We've been noticing that most carriers (USPS, FedEx, UPS, etc) aren't scanning packages as frequently as they normally do. Some packages will appear to be stuck in a single location for multiple days and then suddenly deliver on time to the customer, others don't show any movement in transit until the order is delivered. This can understandably be a bit confusing and frustrating.

We advise you to refer to our ETA first (the above chart), to check if your order has passed the standard shipping time frame.

If the tracking information on your package is incorrect (for example showing a destination that is not en route to you), or it hasn't been updated in more than 20 days, it is possible that your package is lost. Please Contact us with the details of your order and our support team will assist you right away.