We’re sorry to hear that you haven’t received your order. So we can look into this for you please make sure you've done the following.

  • Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors, and any locations where the package could be placed

  • Check your mailbox again as some packages come separately from your regular mail.

  • Check with others in your house that may have accepted it.

  • If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping

  • In rare cases, a package may show as “delivered” but could take additional 24 hours.


If you still can’t find your parcel please Contact us as soon as possible with your order information; including the order number, email, and shipping address and our supporting team will assist you right away.