We’re very sorry to hear that there’s been a mix-up. Please Contact us with your Order ID and pictures of the following:

  • Incorrect item
  • The received package's cover including the detailed shipping label
  • Packaging (please keep the packaging until our support team resolves the issue)
  • Shipping label showing the tracking number

Once you’ve sent this information to our support team, we will send you a replacement or refund your order.