We will process a replacement without any extra fee on your part if you have one of the problems below:

  • non-receipt of the product within the guaranteed time (the shipping time frame is about 7- 20 business days excluding 5-7 business days of processing, it can be longer in peak or holiday season);

  • receipt of a wrong item (wrong customized information on the product, wrong product, or blurry product); and

  • receipt of a damaged product (broken).

Note: In case you do not want a replacement, you can request a refund.  There is no need to return the wrong or defective item.