To file a claim, please Contact us and include the following information (this is a must):
Information of your order: ID order, name and email you used to place the order, name of the product, and date of order.
All evidence to clarify the shipping/product error is very important to our replacement process.
All required pictures must be sent. Otherwise, we cannot process the replacement items.
You can find the following attached pictures as examples:
picture of the shipping label;
picture of the product; and
picture of the product and the error you discovered (flawed material, different design, different size).