To file a claim, please Contact us and include the following information (this is a must):

  • Information of your order: ID order, name and email you used to place the order, name of the product, and date of order.

  • All evidence to clarify the shipping/product error is very important to our replacement process.

  • All required pictures must be sent. Otherwise, we cannot process the replacement items.

You can find the following attached pictures as examples:

  • picture of the shipping label;

  • picture of the product; and

  • picture of the product and the error you discovered (flawed material, different design, different size).